Author Archives: dbainum

EcoBee3: Ultimate Control of residential HVAC

We’ve heard a lot about “SmartHomes” over the past several years, potentially more so with the popularity of Nest, and other emerging technologies.

I have to admit that I’m a recent EcoBee3 convert (rather than Nest), and I’m hooked.  Our EcoBee system has been in place for about 3 weeks, and I find myself wondering why I waited so long to take the leap.

Let me first say that for anyone who’s ever been frustrated by having to get up to walk down the hallway to adjust the temperature or air flow – or worse yet, not having control at all – you’re in for a treat.  Part of the reason why I selected the EcoBee3 for our home was because it has a phone app. as well as a web site interface.  However, the other key differentiators are that it allows multiple temperature reading sensors (for different rooms and/or floors), as well as it shows the current set-point in addition to the current temperature on the main display (which oddly enough, Nest does not do).

I will post up more photo’s and examples once I’ve collected a better set of the same… however, all I can say in the meantime is – “Where have you been all my life?!”.  😉

 

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Public Computing

Public computing facilities – whether it’s shared workstations, or public WiFi – often get a bad reputation, and it’s often no wonder why this is the case.  There are many security threats out on the Internet, and keeping shared computing stations running quickly while remaining “safe and clean” from new and emerging threats is often a challenge for even the most diligent and well-trained IT professionals.

At RiteTech, our principal consultant and co-founder has years of professional experience from the financial services and IT security disciplines.  His philosophy of “practical, prioritized security” helps to ensure that RiteTech’s managed solutions keep system downtime and productivity losses due to unexpected incidents to a minimum, while keeping reliability and customer satisfaction high.

Contact us to learn more about how RiteTech can help your organization with public computing and WiFi challenges.

 

 

Public WiFi done Right: WiFi done “RiteTech”

Isn’t it amazing how WiFi has gone from “luxury”, to “nice-to-have”, to “must-have” – in just a few short years?  Who would have imagined that small, portable devices such as cell phones and tablets would start to become the primary and most frequent devices for accessing the Internet for the vast majority of the modern world?

WiFi presents more than its fair share of challenges, when making arrangements for public access.  Many factors have to be taken into consideration, including appropriate radio coverage, potential interference sources, setting and enforcing a security policy, time and traffic limits, and so forth.  Contact the experts at RiteTech for more information about some of the pro’s, con’s, and success stories that our team has experienced with public and private WiFi.

Practical IT “e-Security” (Part 1): How to protect your business, yourself, and your family in the “post-Target” age.

The odds are that if you weren’t directly impacted by the recent Target stores credit data breach, you probably know someone who was.  And if you don’t happen to know someone who was – well, *I* was impacted by it – so now you do.  😉

The brazen and extensive scope of this attack has, not surprisingly, generated a lot of recent questions, soul-searching, and hand-wringing about the topic of IT Security, and/or what I call “e-Security”.

Given that I was impacted by the breach firsthand – and that I’ll confess that I used to be a IT Security Administrator for a quasi-Federal agency in a past professional life – I decided to share some of my various impressions, thoughts, and suggestions in a series of these blog articles.

One of the first questions that often comes to mind is “how could this happen?” or “how did this happen?” – particularly on such a wide scale in the case of numbers of cards compromised.  While doing some of the after-event quarterbacking or second-guessing can be of some limited value (particularly, if that process is used to help learn from the event, rather than just to excoriate the people involved) – the simple fact is that today’s IT systems are so complicated, intertwined, and extensive that it’s extremely difficult for anyone to keep every possible vulnerability or exposure point completely protected.

An analogy I like to use is that of a physical building or facility – such as a hospital – with multiple entrances and exits, and with many different types of persons entering and exiting, at many times of day.  Some of those persons may be visitors.  Others may be direct staff.  Others may be contractors.  And others may just be plain up to “no good”.  Very few of them will probably “check in” or “sign in” at a entrance desk, even if they should be.  Think of these various random persons as if it was traffic or computing applications that’s flowing inside and outside of a computer network.

And there you have it.  Unless you have protections, controls, and training provided to your staff, family, or business to help address handling and/or monitoring these activities, you may not even know that they’re even occurring.

And with that, it’s time for another analogy.  😉

A physical building can have many entrances and exits.  Some buildings- or their facility managers- choose to hire guards, front desk staff, and/or install cameras to help record or monitor what goes on in the building.  It is hoped that some combination of these techniques will help discourage incidents, or at least provide some information about those incident(s) if they occur.

In a traditional computer network, frequently there is one (or more) devices that acts like a “gateway” to the rest of the world – particularly if that network is connected to the Internet.  That gateway – and/or firewall (if it exists) – is where all of the traffic (or “people”) go through, regardless of who they are, what they are doing, or if they have benign versus malicious intent.

So my question to most organizations when we do an initial IT security assessment is:  Who (or what) is monitoring or watching your firewall or gateway?  And the answer frequently is – “crickets chirping”, or, “I don’t know”.  In the physical world, that would be the equivalent of leaving the main entrances or exits to the building unwatched, or having a fancy camera system that nobody ever bothers to watch the footage from.

The good news is that there are mechanisms, services, software, policies, and training available that can help mitigate, reduce, and/or (in some cases) prevent or discourage – but not entirely eliminate – many IT security and data privacy risks.  Just as is the case in the physical world, with physical security.

Some examples include Two-Factor Authentication (meaning, not relying just on user-generated passwords), having Mobile Device Management (MDM) systems for iPad’s, iPhones, etc., and firewall monitoring services with the appropriate policies applied.

In other cases, it’s just having some good old fashioned training performed and policies writtten, to help ensure that your organization or family is well informed in terms of how to help stay “e-Secure”.

Stay tuned for future additions or tips in a future post[s]…

A “Best Kept Secret?”: Ruth Chris’s Happy Hour in Tyson’s Corner

Hi all,

A few weeks back our company sponsored a marketing event in tandem with a local trade association at the Ruth Chris’s steakhouse in Tyson’s Corner, VA. Now, for those who haven’t been there before, I don’t want to spoil the culinary delights or surprises. However, the main focus of this post is to call out the unexpectedly affordable pricing for their various Happy Hour specials.

Yes, it’s true. Their Happy Hour prices are quite affordable for drinks and appetizers during happy hour, with a location and atmosphere that’s pretty hard to match for the money in the beehive of activity that is Tyson’s Corner.

I’m always someone who expects a lot for their dining dollars. The experience well exceeded my expectations of value, service, and comfort. So, I will happily add this venue to my short list of favorites, in addition to such notables as the Black Rooster Pub in DC.

HealthCare.gov’s shaky start… (and why I care so much about it!)

… It’s been about 10 days since healthcare.gov launched, and I still can’t create an account or log on. Or even browse prices of health care plans.  As I’ve said before to many people in various different forums, I *really* want health insurance and health care reform to work in this country – for MANY reasons – but the chronic failures of their web site is really, really, bad & isn’t helping the cause at all.

To take a step back – part of the original motivation here is that as a small business co-owner, I’m very interested in trying to get better health coverage – hopefully, for less money – for myself, my partner, and/or (hopefully) also our staff.  That’s a very difficult thing to do when you’re a small business, such as one with less than 50 employees.  Medical insurance companies have historically always charged horribly exorbitant rates to individuals and small businesses, and we have seen that firsthand at RiteTech, where we’ve had to pay astronomical amounts of money for medical insurance compared to what we used to pay as individual employees in the past, working for other firms (or people).

Now granted, many (actually, most) IT projects – particularly ones of any significant size or complexity – end up being “challenged” – which is a kind euphemism for meaning that they undergo serious problems, whether it’s related to the technology, the budget, a lack of sponsorship (either financial or political), inadequate and/or incompetent staffing, or otherwise .  This sad, accurate, but sobering statistic is reinforced over and over again in Project Management Institute (PMI) training and commiserating.  It’s a “movie” that I also saw played over and over again back when I used to work as a project manager in prior governmental or quasi-covernmental settings, such as for Loudoun Water or Fannie Mae.

That said, It would be one thing if this was an earthshattering new technology or otherwise experimental new ground in terms of the underlying concept – build a web site to allow consumers to browse/research/compare, and/or possibly purchase, certain goods or services online.  But there are way more complicated pricing models out there on large sites, handling much more transaction volume, every day – airlines, stock exchanges, hotel bookings, etc.. The healthcare exchanges can only adjust pricing based on age, smoking/nonsmoking, sex, state of residence, and the specific different “plan” being offered. That’s a lot less complicated of a set of variables than, say, airlines, stock trading, hotels, etc. – and yet all of those sites can handle major loads with no issues…

The fact that the site is pretty much dysfunctionally unusable 11+ days after launch, in my humble opinion, shows a major FAIL on the part of the design and/or project management, IMHO. I heard a statistic that 9 of 10 people trying to use the site are unable to – and I believe it – given that I’ve been completely unable to use it since its launch, and I’ve tried pretty much every other evening since 10/1 just to create a logon.

Other pundits have pointed out the huge cost for the site’s creation (allegedly $634 Million), given that it still doesn’t work, and seems awkwardly designed:

http://www.dailymail.co.uk/news/article-2452404/Obamacare-website-cost-634MILLION-doesnt-work.html

While I can’t speak to the accuracy of the information in that article, from my own basic initial browsing of the site – at least, the sections I can get to- these two critical questions come to mind:

#1 Flaw: Why on earth are creating logon accounts REQUIRED in order to just *browse* plans or gain comparative information? That in and of itself is probably a huge source of additional stress on the system. Most people who browse, aren’t going to buy. That’s just Sales/Marketing 101.

#2 Flaw: Why aren’t the people in charge of this system or web site getting some urgent, emergency, expert help to handle the load from others who have experience in designing, maintaining, and supporting such large-scale systems? Some immediate relief could be as simple as perhaps having a 3rd party site (who can actually handle the load – like maybe Akamai or Amazon) offload the signup or “create accounts” process or pages, then have those parties send over that info. to the back-end systems in some sort of secured batch process, and then send the people signing up an email in a few hours saying “okay, we’re ready for you to log on now.” Yes, what I propose is certainly a very *lame* workaround and I’m sure highly embarrassing to those who’d have to eat crow to ask for this, but isn’t that better than having chronic error pages for days on end, and putting the whole potential program at risk?

I’ll keep people updated in our ongoing efforts to try to get some information from HealthCare.gov.

Thanks for reading!

“Bad” HOA Budget habits; Lessons learned from an ex-HOA President…

With HOA Budgeting season coming up, as a former HOA President – and more recently, a frequent HOA vendor – I’m sure that most in the HOA industry have seen more than their fair share of strange or bizarre behaviors during the annual HOA’s budget process.

While experience, professionalism, and practicality all certainly matter to help ensure a functional and reasonable budgeting process – it’s very frequently the “BUDGET DON’T’s” (or a lack of knowledge of the DON’T’s) that seem to get more novice Boards of Directors (or Board Members) in trouble.

One of the most basic flaws we’ve often seen in an HOA budgeting process starts right off the bat with original planning assumptions about the amount of expected revenue.  Frequently, HOA Boards (or their property managers) will simply take the their total anticipated budget, divide it by the number of units in the community, and simply declare that this is the target per-unit rate for the dues.  However, this very simplistic calculation doesn’t take into account many real-world and likely scenarios, such as the fact that it’s unlikely that the HOA will get “full” or “perfect” collections – either due to delinquent accounts, vacant properties, or otherwise.  While there’s no perfect formula to help mitigate this, a good frame of reference is often to look at prior years’ collections activities or vacancy rates to help determine what the actual REALISTIC anticipated income for the Association will be.  It will most likely be a few percentage points below 100% theoretical planned maximum income, depending on the level of delinquent accounts, vacancies, etc. in the community.

Another frequent mistake is underestimating the effects of price changes due to expiring/renewing contracts or other variable costs.  At RiteTech, we see this all the time when assisting communities in analyzing their telephone, Internet, or cable TV bills.  Frequently, carriers have the ability to change or modify their pricing unless specific contract(s) or price protections are in place.  In other cases, certain telecommunications services may be very heavily taxed, and may be taxed more so depending on the carrier used and the way that the carrier’s service is regulated.  Ironically, older accounts, older technologies, and older carriers (particularly ones that start with the letter “V”) often tend to be more heavily taxed under more antiquated and less favorable rules than more modern services.  They also typically love to cram unnecessary charges, options, or other fees onto those telecommunication bills, knowing full well that the majority of their customers are simply going to pay them, without really questioning what they are, understanding what they are, or if they’re even technically necessary.  In other instances, a larger and/or order location may have many phone lines or other services that are simply no longer even being used, and may not even be physically connected to any devices any more.  This can be difficult to verify unless the lines are traced by skilled technicians who also know to look out for specialized devices such as elevator phones, fire alarm and/or security panels, HVAC or boiler monitoring systems, door boxes/card entry systems, or other specialized equipment that is typical to larger buildings or facilities.

Another favorite example relates to waste removal and snow removal.  Frequently, waste removal involves variable costs such as “tipping fees” (or dumping fees), and/or fuel charges that may vary, even though the “base rate” may be protected under contract.  Likewise, snow removal costs are typically a very difficult item to predict, as it very much depends on the weather.

As with most endeavors related to HOA governance, it’s best to get a healthy mixture of different persons involved with varying skills, experiences, and interests to help ensure that the budgeting process goes as smoothly as possible, and that the resulting budget helps to represent and enable the HOA’s and the membership’s priorities.  Having at least one person (and ideally, more than one) experienced with budget preparation and accounting is extremely helpful – many would say, absolutely necessary – to help ensure that the process goes smoothly, and that critical mistakes are not made during this crucial activity.

Catchy E-Mail Subject Lines: A “secret” of E-Mail marketing success…

One of the most important aspects of any widespread e-mail communication is not only the “From” line, but also the “Subject” line.

We’ve pasted some examples of some catchy or enticing subject lines below.  While we can’t take credit for actually coming up with some of these subject lines, these give some good examples of some of the more interesting ones we’ve come across.  Enjoy!:

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“Need more clients but don’t know where to start?”

“Please don’t forward this”

“For you”

“Something you’ll like :)”

“Total anticipation… or panic…”

“Good news ;-)”

“Are you with us?”

“Today’s Call”

“<your name here> VIP invitation”

“For <your name here>”

“Can I ask a quick favor?”

“Last chance…”

“Be Honest…”

HOA Saves $1-$2K Per MONTH over Verizon…

verizon-logo3

One of the more interesting and potentially beneficial services that RiteTech offers to prospective and current clients, is a Complimentary Telecommunications Expense review.

Here’s how it works:

A qualifying organization has a brief conversation with one of our staff members about their current set-up in terms of telecommunications, Internet provider, etc..  Typically, within a few minutes by phone by our staff asking a few simple questions, we are able to identify whether or not that organization may benefit from a more in depth, complimentary telecommunications expense review.

Our review does not cost anything for qualifying organizations.  Typically, a complimentary on-site survey and initial in-person consultation, is also included in the review.  After this occurs, RiteTech is able to provide an optional, competitive telecommunications expense proposal, which can often yield significant savings and price protections over the life of the telecommunications contract (typically 3 years).

Unlike other firms – with our deep experience with the property management and HOA industries – we are cognizant of some of the industry-specific questions or concerns regarding specialized devices, such as elevator phones, door entry phones, fire/alarm panels, and other similar devices that may require special handling.  We work carefully and diligently to help ensure that our clients have a positive and superior customer experience with our staff, as well as our telecommunications carrier/partners.

To provide some real-life examples just from this month alone (August 2013), we are working with completing the analysis of two different larger buildings who each have 20-40 Verizon phone lines.  In one case, the one HOA or building is spending approximately $2200 per month on Verizon Bills; we’re able to get that down to about $700-$900 Monthly.  In another case, they are spending closer to $1400-$1500 monthly, and we’re able to get it down closer to $600-$700.

To learn more – please contact us at (703) 657-5200.

“50 Shades of Pay Grades”: a.k.a. “The Organization Who Shared Too Much…”

“50 Shades of Pay Grades”: a.k.a. “The Organization Who Shared Too Much…”

Disclaimer:  The following is a true story based on actual events which took place in the Washington, DC-area.  The names of the actual organizations and/or individuals involved have been changed or redacted.  None of the persons or organizations involved are current (or prior) clients or partners of RiteTech LLC or ModernHOA.com:

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The Internet and Web-related technologies have certainly brought with them a great deal of interesting capabilities.   However, as well quoted from the movie Spiderman:  “With great power, comes great responsibility”.

This brings us to the topic of what types of information or documents can (or SHOULD) be published on Internet-accessible web sites, versus those that should not.  In the HOA-centric community, the default tendency or inclination from homeowners or residents might be to simply “publish & share everything” – but, there are some serious potential downsides to that approach, particularly if care is not taken regarding how to properly organize, secure, or evaluate certain documents.  And when mistakes happen, they can have bizarre and long-lasting consequences.  And with that, here’s one of our favorite Web-based “War Stories”:

There was an organization in the Washington, DC that employed several direct staff members (as well as contractors).  They had a shared document system that was essentially fairly freely accessible.  One day, one of their staff published a document on their web site which, perhaps, maybe not have been published or shared at all – but, I’ll let those reading this post decide that, after hearing more about it:

The document appeared to list individual staff positions’ hourly pay rates and other compensation-related information that was not supposed to be public knowledge (even within the organization). It took several days until the appropriate supervisory staff was alerted that this document had been inappropriately uploaded or shared-out by a staff member, and that corrective action was taken. Why did it take so long for management to be alerted?

Well, as it turns out, this document ended up becoming the organization’s favorite internal “naughty little secret”, and the subject of that organization’s intense water-cooler gossip for days. Staff was secretly making various remarks to each-other such as, “I can’t believe that so-and-so’s position makes $$$, but this other person doesn’t, etc., etc.”. It was almost as it was the latest naughty adult romance novel that had been smuggled into the junior high school library, and every student was itching to get their hands on it before the teachers or the parents found out about it, and snatched it away.

How did that “50 Shades of Pay-Grades” story ultimately end?… The answer – is that it ends with a bit of a “surprise” or “twist” ending… and probably not in the way that you’ll expect!   Check back in a few days, or subscribe to receive Blog Updates, to find out…

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